Terms & Conditions

SHOPPING ONLINE

PRODUCTS DETAILS
Our products are shown divided by categories: PARTY BAG, DAY BAG, BABY BAG, LIMITED EDITION, MY VERSATILE. The items “available” are handled with an immediate shipment, according to what reported into the shipping informations. Those items “made to order” require minimum 10 days of manufacture. The relative payment will be charged once received the pre- order and the shipment will be processed with a delay of around two weeks. For each item on the website there are pictures and descriptions. For further informations, please send your e mail to info@versatilemilano.com.

PRICES AND CURRENCY
Published prices and final invoices are in Euro.

ORDER PAYMENT
Purchases are acceptable only and exclusively through PAYPAL, which is very easy, quick and safe. Please note you do not need a Paypal account to do this. Paypal allows and protects all transactions thanks to its safe electronic bank system. You have option to pay using your debit or credit card.

ORDER CONFIRMATION
Once payment is finished, the page will show a message of the proper purchase. Then you will receive a confirmation mail regarding your accepted order. The invoice will be sent together with the item at the time of the shipment , according to the laws regulating Commerce and Trade.

ORDER UPDATE
Once the order will be shipped you will receive another mail. From this moment forward you can follow your shipment just using code and link you received by mail.

Shipping Information

SHIPMENT AND FEES
Shipment to Italy is free.
Shipment within the European Community require a shipment charge.
Shipment outside the European Community is subject to different laws and customs. The full shipment cost will be declared upon each purchase.

SHIPMENT DATE
All orders are shipped from VERSATILEMILANO.COM in Milan, only on Tuesdays. All orders placed up to Sunday evening will be processed on next Tuesday , while orders placed from Monday onwards will be processed on Tuesday of the following week.
The estimated transit time after dispatch are :

  • Italy: 1 day
  • Europe:1-2 days
  • Outside Europe : to be confirmed

VERSATILE HANDCREATION shall not be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of VERSATILE.

SHIPMENT TRACKING
Once the order is shipped, Clients receive an e-mail from VERSATILEMILANO.COM with the tracking number and a direct link to monitor the shipment status.
In case of delays due to the Custom, Clients will be notified directly by the courier and/or VERSATILEMILANO.COM .

SUCCESSFUL SHIPMENT DELIVERY
Upon delivery of each order, Clients are asked to inspect the box carefully before signing for the delivery. VERSATILEMILANO.COM packages are carefully packaged in a paperboard box.
If the package will not successfully delivered to the Client’s address due to a lack of cooperation from the client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the VERSATILEMILANO.COM commercial agreement, the package may risk being sent back to Italy, Milan at the Client’s expense including any import fees that may be assessed upon re-entry to Italy. These fees will be deducted from any eventual reimbursement.

SHIPMENT INSURANCE
VERSATILEMILANO.COM shipments are insured against theft and accidental damage at no additional cost to the Client. Once the shipment reaches the destination, the goods are no longer insured.

Return Policy

If for any reason clients are not satisfied with an order, the item(s) can be returned for refund within 10 days of the merchandise’s delivery date.

  1. Return Instructions:
    E-mail to info@versatilemilano.com to request about any Return . Please include the description of the item and the reason of the return. You will receive an e-mail with the confirmation of the return and the relative instructions.
    Return shipments are at Client charge.
  2. Refund:
    Refunds will be processed as soon as returned items have been checked and accepted. When accepted, you will receive a confirmation e-mail.
    For orders paid by credit card, the refunded amount will be available to customers in roughly 10 days and within their next billing statement. Processing time may vary depending on the credit card company.
    Orders paid by Paypal will be refunded to the original account.
    Refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.
  3. eturn Terms and Conditions:
    The Security Tag must still be intact and attached to returned items. Item(s) must not have been washed or altered in any way, and must not show any signs of use.

Items must be returned with the original packaging received with the order, including the two handles and the original packaging of the bag itself.
Returns must be packaged in the VERSATILEMILANO box.
In the case of defective or incorrect merchandise, clients must follow the instructions above. VERSATILEMILANO.COM reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.

VERSATILEMILANO.COM reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed in the Return Instructions email. In case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order. If an unauthorized return is accepted, VERSATILEMILANO.COM will deduct a 20% administrative/re-stocking fee from the refund.

Site Policies

PRODUCTS AND IMAGES ONLINE
VERSATILEMILANO.COM declines any responsibility that, due to a particular configuration of a client’s computer or to malfunction, the colors of the products visualized on the web site could appear to be slightly different from the original ones.

TERMS & CONDITIONS
This notice contains terms and legal conditions that govern the web site VERSATILEMILANO.COM.
Users of VERSATILEMILANO.COM accept and agree to respect all the conditions included in this declaration.
The visualization of the web site VERSATILEMILANO.COM provides Clients with product information and the possibility to purchase merchandise.

Commercial Policies

FINAL CUSTOMERS
VERSATILE HANDCREATION has created and published the web site VERSATILEMILANO.COM to offer a service exclusively for its own Clients.
The products on sale on the web site VERSATILEMILANO.COM are destined to the Final Customer. By “Final Customer”, VERSATILE HANDCREATION intends person or persons who do not operate their own entrepreneurial nor professional activity that may include but not be limited to the re-sale of merchandise purchased at VERSATILEMILANO.COM.
In regard to the commercial policy described above, VERSATILE HANDCREATION reserves the right to not process orders from persons that are not the Final Customer and any other orders that are not in conformity with the said commercial policies.

DECLINATION OF RESPONSABILITY
VERSATILE HANDCREATION reserves the right to make corrections and changes to the web site when necessary, without giving prior notice.
VERSATILE HANDCREATION does not offer any guaranty that the information published on its own web site, is in conformity with the laws of the User’s competent jurisdiction.
VERSATILE HANDCREATION declines any responsibility from eventual problems, damages, viruses or risks that the User may incur during the misuse of the web site and declines any responsibility from eventual faulty operations of the web site due to the deactivation of “cookies” in the User’s browser. Users must accept the terms and conditions of this legal notice, and must be sure to visit these pages periodically for updates, changes and corrections.
VERSATILE HANDCREATION reserves the right to modify the terms and the conditions contained in this legal note when it is necessary without giving prior notice.

ITALIAN LAW
The VERSATILEMILANO.COM web site, in adhering to Italian law and in particular to the Court of Milan, states:
“Entering this web site the User and Versatile handcreation agree that the laws and the regulations of the Italian State will enforce any questions pertinent to the use of the web site. The User and Versatile handcreation also agree to submit exclusively to the competent Court of Milan for the questions above. Versatile handcreation does not guarantee in any way that material present on the web site can be appropriate or of possible use in other countries, and the access to those materials from places where the relative contents are illegal is expressly prohibited. Users who choose to enter this site from said locations, do so at their own risk, and are solely responsible to respect relative local laws.”

PRIVACY
VERSATILE HANDCREATION, with its legal headquarters in Via Revere 9 – 20123 Milan, Italy – provider of the services and activities available in the web site VERSATILEMILANO.COM, may use the personal data, voluntarily provided by the User, as per the laws in force: Article 13 of Italian Law 196/2003.Users are invited to visit this page periodically, for information according to updated laws and regulations.Versatile handcreation specifies that, while the use of personal data is necessary to execute the required services, Users are assured that the use of such data will not be used for profiling research, but solely to facilitate site management and the execution of orders.Personal data, voluntarily provided by the User, will not be communicated nor sold to a third party.
The security measures on our site are intended to help reduce the risk of unauthorized access or dispersion of data that may cause any personal risk to the security of our clients. For this reason, we suggest that site users ensure the computer that they are using has up-to-date security software and is connected to the internet through a reputable and trusted service provider.
Versatile handcreation informs its Users are protected by Article 7 of the Italian Law n. 196/2003.